Document upload unavailable
Incident Report for PandaDoc
We haven't notices anymore issues with using the upload functionality. We will mark the incident as resolved but please reach out to our support team at if you have any issues.
Posted Dec 12, 2018 - 20:50 PST
Uploadcare has implemented a fix and they are monitoring the results. We've checked document upload and it's working. Users should be able to use upload documents, use the attachment block and add images to the image block. We'll continue monitoring until Uploadcare confirms the resolution of the issue.
Thank you for your patience!
Posted Dec 12, 2018 - 18:18 PST
PandaDoc has discovered the issue is with a third party API provided by UploadCare. This does not affect uploaded PDF via our API. We have reach out to UploadCare support and are awaiting a resolution. You can follow their status directly at
Posted Dec 12, 2018 - 17:10 PST
Users may experience issues uploading documents as templates, documents, or using the attachment block. We are currently investigating the issue and we will update shortly.
Posted Dec 12, 2018 - 15:50 PST
This incident affected: Uploading and downloading documents.