Pipedrive integration connection issue

Incident Report for PandaDoc

Resolved

This incident has been resolved.

Posted Jun 17, 2021 - 05:28 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 17, 2021 - 05:02 PDT

Update

We've received an update from Pipedrive. Pipedrive engineers are currently working on resolving this issue.

Posted Jun 17, 2021 - 04:42 PDT

Update

We are currently in touch with Pipedrive in regards to fixing this issue

Posted Jun 17, 2021 - 04:07 PDT

Update

We are currently putting our best effort to fix the issue as soon as possible

Posted Jun 17, 2021 - 03:45 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 17, 2021 - 03:25 PDT

Identified

We were able to locate the issue with the integration. It seems to be on the Pipedrive side, and we're contacting them right now.

Posted Jun 17, 2021 - 03:07 PDT

Investigating

We are currently experiencing issues with Pipedrive <> PandaDoc integration. Our emergency team is already looking into it

Posted Jun 17, 2021 - 02:50 PDT

This incident affected: US & Global (Sending and opening documents).